FAQ


Customer Questions & Answers

We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Our international warehouses are located in USA, China, and Taiwan. Please expect our items to be shipped separately from different warehouses.

Yes, you will receive an email with your tracking information once your order ships, but sometimes due to free shipping tracking is not available.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Our items are shipped separately depending on your order. If your order contains items from three warehouses, it will come in three different shipments.  

We are sorry to hear that. Just send us a picture of the broken item at seller@adroitOne.com and we will send you a replacement right away.

We are located in Bronx, New York, USA.

We apologize for the delay. Sometimes International Shipping can take longer due to customs clearance. You can track your order and see where it's at right now. If you still feel you need help in tracking or need to inquire about your order then please email us at seller@adroitOne.com

We try our best to resolve any issues customers have with their products online but if you want a refund for your products then we can do that if done within 30 days from the date of purchase.